SHIPPING – DOMESTIC
We provide free U.S. shipping via USPS Priority Mail for the purchase of hand-painted Icons. Other items such as Icon prints, cards and gifts are shipped via USPS Priority Mail, and shipping is paid for by the customer. Shipping costs vary by product and will be calculated at checkout. Many of our items are made to order, and can take up to two weeks production time prior to shipping. Once in stock, orders ship in approximately 1 to 3 business days, not including the weekend, holidays, or during sales. This standard processing time allows us time to allocate your order, pack, and ship correctly. For U.S. shipping, the arrival time after shipping is an estimated 3 – 5 business days. If multiple items are ordered consisting of in-stock products and made-to-order products, your order may be shipped in separate packages. If this happens, you will receive multiple tracking numbers as your products are shipped. If you have special requests like signature confirmation or insurance, feel free to reach out to us. If you are interested in expedited shipping, please reach out to us for options. We ask our customers to please be patient and give your order sufficient time to arrive. We will always try our best.
SHIPPING – INTERNATIONAL
Unfortunately at this time, we do not offer international shipping.
We accept credit and debit cards as well as PayPal and Apple Pay in our online store.
If your item arrives damaged we will gladly send a replacement. Unfortunately we cannot accept returns for any other reasons. Please ask us any questions you might have prior to placing an order. If you wish to cancel an order prior to being sent to production, we may be able to accommodate, but once an item is sent to production or has been shipped, we are no longer able to cancel.
If you are interested in commissioning a hand-painted icon, please email us for commission policy, terms, and conditions.